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Frequently Asked Questions

What materials do you use? Are the products safe for newborns?

Your child's safety is our top priority. We exclusively use 100% food-grade silicone that is safe, non-toxic, odorless, and free of BPA, phthalates, PVC, and lead. For clothing and textiles, we use certified organic cotton, while wooden parts are natural and untreated with chemical paints. Each creation is handcrafted in strict compliance with European safety regulations.

How can I include a name or personalize my order?

Customizing your item is very simple! Just select the model and colors you prefer and enter the child's name in the designated text field on the product page before adding it to your cart. The names are applied by hand with the utmost care to ensure elegance and maximum durability over time.

How long will it take to receive my package?

We prepare and ship your order in record time! Although these are handmade artisanal creations, processing takes very little time and delivery is carried out by express courier in 24/48 business hours throughout Italy. You will receive the tracking code via email or SMS as soon as the package has departed.

How can I contact you if I need assistance or information regarding my order?

We are always at your disposal! You can write to us immediately on WhatsApp at +39 350 005 1984, send us an email at aeababy2026@gmail.com, or contact us on our official social media channels (Instagram and Facebook). We will reply to you as soon as possible!"

B2B Reserved Area FAQ

Who can request access to the B2B Reserved Area?

Access is open to tax-registered shops, boutiques, commercial businesses, and freelancers who wish to resell our creations. We are also happy to evaluate requests from individuals who intend to make large-quantity purchases for events, ceremonies, or party favors.

How can I request login credentials?

It’s very easy: just fill out the contact form on this page by entering your details and a brief description of your business or requirements. Our team will verify the information and email you your personal unlock code to access the Wholesale Catalog immediately.

Is there a minimum order quantity for wholesale purchases?

We offer maximum flexibility to meet the needs of every partner. You can order both large batches for your store and smaller quantities or single pieces at dedicated rates, with no rigid constraints on your first order.

Is it possible to customize products purchased wholesale?

Certainly! All of our creations can be customized in terms of colors, details, and with specific names (ideal for events, births, and ceremonies). You can specify all your preferences in the order notes or arrange them directly with our customer service team.